Introducing your new marketing team.

All of your files will be accessible within your Monday dashboard. Simple navigate to the completed task in the Done group or go to the Files view to see all your files at once. Simply click the download file on anything you'd like to save.

For our Standard and Premium plans, you're limited to one brand. Our work is centered on integrating with your brand and company, which can take a lot of energy. We want to keep our consistent, high-quality experience, thus limiting it to only one brand. We open up to multiple brands on the Ultra tier however.

When a project is complete, it'll be marked Done within Monday. You will see the completed task there, but also get a notification in your Slack channel when it's been complete. That will bring you directly to the task where you can leave feedback and download any files.

We create a dedicated Monday board for each client. From this board, you'll be able to see all your completed tasks, what's in the queue, what's being worked on, and dates for all these tasks. If you need to shift priorities around, no worries. Just let your dedicated design manager know in Slack.

Our strategy calls are the brains behind the design. We're very much focused on your success and aligning the design to your business objectives. Our strategy calls help us understand where you are, what challenges you're facing, and how we'll solve them together. Each strategy call is thirty minutes and jumps straight into the deep end of getting things done.

Everything. While a cornerstone of our plans is that unlimited graphic design, we're truly operate as a full agency in every other aspect of our process and approach. We're hands-on, strategic, and consultative in everything that we do. We believe design needs a method behind it, and want to make sure what we're creating is pushing you towards your objectives. We hold strategy calls to learn about your challenges, helping you overcome them, all while learning about your goals, learning about how we can make them a reality. We also give you full access to our team. With a phone number. Call us and ask what's up. Want to know how to format your Facebook post? Reach out. Want to know where to go for dinner? We got you. Just invite us along, too.

Turnaround times vary completely on project. If it's a large presentation that requires tens of hours, that may take anywhere from three to five days. However, for typical projects our average turnaround time is anywhere between 24 and 72 hours. For Premium and Ultra plans, we aim to deliver first draft within 48 hours.

To schedule a call, simply reach out to your design manager. Depending on your plan, you're allocated a certain number of strategy calls on a monthly basis which can be used at any time.

To submit a request, navigate to the request form that is pinned in your Slack channel. If you're having trouble finding it, don't hesitate to reach out to your design manager. On this form, we'll ask specific questions to better understand what you're looking for.

Per our terms and conditions, we do not offer refunds. That's why we offer our 14 day free trial period to see if we're the right fit for your team!

There are absolutely no long-term commitments or contracts of any kind. Our service is month-to-month.

If you have a question about your plan or a design, reach out to your design manager via your Slack channel.

Our team is located across the United States, so we operate during most business hours. Between 8am and 7pm EDT, Monday through Friday. You may find us communicating outside of these hours on various occasions though. We have some night owls on the team.

Our unlimited graphic design excludes certain project types, such as UI and UX, custom illustration, and web work.

It's important to be as specific as possible with your design requests, especially early-on. This helps us deliver exactly what you're looking for, quicker. Early-on, it also allows us to become on-brand quicker, and start delivering quality work at a more efficient rate. Include various details such as file types, dimensions, inspiration, and copy if applicable.

A free trial consists of a couple milestones. We'll conduct our first strategy call, complete your first few design requests, and deliver a brand audit. We aim to be on-brand by the end of your trial. You will only have access to two of our allocated Specialized Hours during your trial.

Our team is entirely located in the United States. Thus, our hours of activity will reflect working during those periods of time.

We sure do! Just reach out to us at hello@thebydesign.com or by using the chat on this website and we'll be sure to find the plan that works best for you.

Specialized Hours are built to help with consultation, strategy, marketing, and other design activities that are outside the realm of the unlimited graphic design. We put a large emphasis on our ability to provide direction at whatever stage you're at. We believe it's important that the design you (or rather we) create, is backed up by consultative strategy that pairs with your goals. In short, these hours help supplement the design to be most effective and help in other areas of your business, such as marketing and other non-design-related activities that align with your business goals.

Not much. We can't cook for you, clean your apartment, or find the love of your life, but we can strategically help in almost every aspect of your business. Whether that's finding a co-packer for your latest snack brand, or helping you connect with investors. We've got your back.